October 2026 Training
Customer Experience Management
Design and manage customer experiences that win loyalty and grow revenue.
Overview
Design and manage customer experiences that win loyalty and grow revenue. This programme blends practical frameworks, case studies and group exercises so participants return to work ready to apply what they learn.
What you will learn
- Mapping the customer journey
- Measuring satisfaction, effort and loyalty
- Service recovery and complaint handling
- Building a customer-centric culture
Who should attend
Customer service, marketing, sales and operations professionals.
Participants gain access to the SPC Patterns Executive Community network of over 50,000 managers. This programme can also be delivered in-house as a tailor-made training.
Register your interest
Leave your details and our training team will contact you with the full outline, fees and available dates.
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