April 23, 2019

MAY 23-24, 2019 OVERVIEW Every day, companies are being surprised by the loss of customers they thought were loyal.  The economic impact of those defections goes far beyond loss of monies. But there are other companies who thrive, and consistently outperform their competitors, by understanding and delivering a truly exceptional and essential customer care. This […]

May 14-17, 2019 OVERVIEW Microsoft Excel is one of today’s most powerful and versatile business tools, but if you’re not familiar with its basic functions, formulas, commands and keystrokes, it can be frustrating and disappointing. In today’s fast-paced, technical business environment, numbers are everything. Much of our success hinges on how well we can manage