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September 26-27, 2019 OVERVIEW Traditional organisations invest heavily to develop and deliver quality product and services but too often ignore the overall experience provided to the customer. But contemporary organisations are increasingly recognising that customer retention, growth and profitability rely heavily on the quality of customers’ interaction and experiences. How the customer feels about their […]

October 17-18, 2019 OVERVIEW Managers spend substantial time planning, attending and running meetings, yet they are too often perceived as unproductive and frustrating experiences.  Our ability to manage effective meetings is critical to organizational success. To work successfully with people so that they produce desired results while feeling respected and motivated is a challenge. Meetings

September 19-20, 2019 OVERVIEW Information and communication technologies (ICT) have become fundamental to the functioning of our society, quite like electricity and roads. Participants of this course will learn basic computer concepts and acquire the skills necessary to get started in using personal computers. They will through facilitation-led instruction and hands-on practice, receive a comprehensive

September 12-13, 2019 OVERVIEW Retirement Planning as an exercise the world over is fraught with many challenges. This workshop approaches the subject of retirement in a practical way, looking at the realities of retirement and helping delegates to develop their own job description. It will help make the transition from work to retirement enjoyable and

OVERVIEW How your brand is perceived within your own country, and internationally, whether it stands out from competitors, is more important than ever. This innovative branding master-class helps participants plan, implement, launch and manage an effective brand that wins internal and external support. This short program will boost and refine the competencies of image makers,

July 24-26, 2019 OVERVIEW   Annual or Bi-annual performance reviews are a key component of employee development. This is intended to be a fair and balanced assessment of an employee’s performance. Performance Review specifies that the objective of the review is to provide all staff and their supervisors an opportunity to: Discuss job performance, Set

October 10-11, 2019 OVERVIEW Well-trained facility managers are increasingly sought after with the rapid increase in high-density living and the development of larger and more complex infrastructure projects. This three-day course  is designed to help property & premises managers develop a full understanding of managing and maintaining facilities & premises and efficiently procure building and

October 3-4, 2019 OVERVIEW Marketing is integral to business. It’s what promotes your product or services, message, and brand to the consumer. It grabs their attention, attracts them and makes them want to buy from you. And the more people do business with you the more your organization is able to grow to the scale

June 20-21, 2019 Warehouses/distribution centres play a pivotal role in today’s logistics and supply chain systems, especially when we consider the manufacturing in a global environment and increasing online shopping. When operating a warehouse/distribution centre, how to improve the operational efficiency while minimizing the warehousing costs confronts every logistics/warehousing manger. Assume that you are a

JUNE 26-28, 2019 OVERVIEW   As organisations continue to face global financial difficulties, it brings added pressure on the Learning & Development Profession to ensure that training is both effective and focused. The focus of an organisation has to be on successfully achieving its objectives. It is imperative for staff  to be trained in the