August 25, 2019

September 26-27, 2019 OVERVIEW Traditional organisations invest heavily to develop and deliver quality product and services but too often ignore the overall experience provided to the customer. But contemporary organisations are increasingly recognising that customer retention, growth and profitability rely heavily on the quality of customers’ interaction and experiences. How the customer feels about their […]

October 17-18, 2019 OVERVIEW Managers spend substantial time planning, attending and running meetings, yet they are too often perceived as unproductive and frustrating experiences.  Our ability to manage effective meetings is critical to organizational success. To work successfully with people so that they produce desired results while feeling respected and motivated is a challenge. Meetings

September 19-20, 2019 OVERVIEW Information and communication technologies (ICT) have become fundamental to the functioning of our society, quite like electricity and roads. Participants of this course will learn basic computer concepts and acquire the skills necessary to get started in using personal computers. They will through facilitation-led instruction and hands-on practice, receive a comprehensive

September 12-13, 2019 OVERVIEW Retirement Planning as an exercise the world over is fraught with many challenges. This workshop approaches the subject of retirement in a practical way, looking at the realities of retirement and helping delegates to develop their own job description. It will help make the transition from work to retirement enjoyable and

OVERVIEW How your brand is perceived within your own country, and internationally, whether it stands out from competitors, is more important than ever. This innovative branding master-class helps participants plan, implement, launch and manage an effective brand that wins internal and external support. This short program will boost and refine the competencies of image makers,