Author name: Biyi

MAY 23-24, 2019 OVERVIEW Every day, companies are being surprised by the loss of customers they thought were loyal.  The economic impact of those defections goes far beyond loss of monies. But there are other companies who thrive, and consistently outperform their competitors, by understanding and delivering a truly exceptional and essential customer care. This […]

May 14-17, 2019 OVERVIEW Microsoft Excel is one of today’s most powerful and versatile business tools, but if you’re not familiar with its basic functions, formulas, commands and keystrokes, it can be frustrating and disappointing. In today’s fast-paced, technical business environment, numbers are everything. Much of our success hinges on how well we can manage

MAY 2-3, 2019 OVERVIEW In a company, payroll is the sum of all financial records of salaries for an employee, wages, bonuses and deductions. In accounting, payroll refers to the amount paid to employees for services they provided during a certain period of time. Payroll plays a major role in a company for several reasons.

May 16-17 OVERVIEW The supervisors play an important role in the organisation. In the current competitive business environment, supervisors are under pressure to maintain the momentum and make a difference in their work. This will be possible only when the supervisors possess the right skills. The keys to successfully supervising others are being able to

A 3-Day comprehensive course that will teach you the techniques used by leading facilities managers to run a safe, cost-effective, and employee-friendly environment OVERVIEW Facilities Maintenance & Management is one of the hottest growing fields; not only is it expanding across borders but it’s also rapidly changing within the individual needs of each company.  Larger,

OVERVIEW A marketing plan can function from two points: Strategy and Tactics.  A marketing plan is a comprehensive blueprint which outlines an organization’s overall marketing efforts. The significance of the subject cannot be over-emphasised as it is the ‘Life Wire’ of any organisation.  Leading organizations develop and implement marketing plan and strategy to drive sustained

From the low unemployment rate, to the growth of jobs requiring workers with highly-specialized skills sets, it’s a tough hiring market out there, particularly when it comes to some of the most in-demand jobs. In a new report, LinkedIn has compiled a list of the 33 most recruited jobs globally, breaking down the lucrative roles by industry and

April 25-26, 2019 OVERVIEW Develops knowledge and skills in risk assessment and management, as required for effective occupational health, safety & environment practice. It includes the application of adult learning principles to the development of EOHS training; accident theories in the analysis of accident causation; accident investigation techniques; inspections and audits; and practical approaches to

April 17-18, 2019 Overview Putting the customer first is one of the most valuable strategies for building a business. It is said that acquiring new customers costs five times more than retaining one. In a world where there are countless competitors vying for customers attention, it is necessary for a company to develop healthy and

April 16-18 2019 OVERVIEW Strategic thinking and decision making in a complex environment has never been more challenging. With complexity comes uncertainty. And with uncertainty comes risk – and great opportunity. Strategy and decision making in these conditions is not easy. But we make the task harder for ourselves if we rely on traditional and